The union and senior management had major ongoing conflicts and disagreements,
to the point where the business was on a downturn.
It was critical that
resolutions and new agreements were found through negotiation so that
customer service improved, the business moved forward and the employees
were able to work in a productive environment.
Full Detail PDF of Case Study Please download the case study in full detail as a PDF below. This case study is suitable for printing.
"As a senior officer in a major trade union I spent many years leading negotiations with
employers', federations and major multi national companies.
Although In-a Coaching were
sitting on the other side of the table, they had a genuine concern for the workforce, and
shared a common goal of making the world of work a better place to be.
Unfortunately I have seen far too much of the other extreme, with major companies
failing because they could not see beyond their immediate short-term goals...
...In my
experience the really successful companies were inevitably those who invested time
and effort in the training and well being of the workforce.
The same mature attitude
would be demonstrated at the negotiating table and although undoubtedly difficult at
times, both sides should be able to come away feeling they have gained from the
experience.
Working in this way and by building an equal partnership, the company
would not only survive but move on to achieve its long term goals."
Ray Williams, Former General President of Graphic Paper and Media Union
In-a Coaching Limited. All Rights Reserved. Tel +44 (0)1256 345 585
Registered Office: Worting House, Church Lane, Basingstoke, Hampshire, RG23 8PX. Registered no 04781938.
